17 Email Etiquette Rules to Know and Practice

Since the early days of AOL (“You’ve got mail!”), I’ve spent countless hours in the email trenches working in jobs that ranged from customer service rep to online community manager to managing editor to PR representative. I’ve done the math, and even estimating at an ultra-conservative ten emails per day over twenty years, I’ve sent at least 73,000 emails. Those experiences, both good and bad, taught me what to do and what not to do.

Sorry for the Late Reply: How to Apologize for a Delayed Response

You don’t always respond to emails right away. In fact, sometimes you put them off until the next day, the next week, or—downcast gaze—the next month. At some point the calculus shifts from “Can I somehow compose an email that justifies my glacially slow response-time?” to “Would it be easier to just fake my death instead?”

While it doesn’t look or feel great, sometimes you have to own up to sleeping on someone’s message.

When Is the Best Time to Send an Important Email?

Your email may never be opened. Sure, you wrote brilliant copy. You also took the time to craft a compelling subject line. You followed good email etiquette. But, unless you considered the best time to send an email, your message may still be destined for the trash bin.

By my conservative estimate, I’ve sent at least 100,000 emails since the early days of the Internet. (May Prodigy rest in peace.) It wasn’t until I started handling public and media relations a decade or so ago that I gave a second thought to how an email’s send time affects open rates.

The Singular They

What Is the Singular They?

They is a third-person pronoun, usually referring to a group of something.

It is possible, however, to use they in reference to a single something (the same is true for the possessive, objective, and reflexive forms of they: their, them, and themselves). This is sometimes called the singular they.

A teacher can make a big difference in the lives of their students.

We Studied 750 Top LinkedIn Profiles. Here’s How to Write Yours Better.

Your LinkedIn profile is likely among the top—and thus most clicked—results if someone happens to Google you. And a well-curated LinkedIn summary can offer them a wealth of information about your professional background. So whether you’re just quietly cruising through options or firing off applications like it’s your other job, you want your profile to shine.

Maybe you’ve already done the obvious, making hundreds of connections and racking up tons of endorsements.

3 Perfect Examples of How to Write an Apology Letter

You screwed up. Now it’s time to own it. Knowing how to apologize is a crucial life and career skill. But when you write an apology letter, creating a permanent record of an event and your response to it, it’s all the more important that you get it right.

Why is writing an apology letter so hard?

Apologizing is an art form few of us seem to master. We don’t want to admit our mistakes because we think that making mistakes reflects badly on our character.

Here’s When to Say ‘Happy Holidays’ Instead of ‘Merry Christmas’

It’s that time of year… when you dread every interaction because you don’t know whether to say “Merry Christmas,” “Happy Holidays,” “Season’s Greetings,” or maybe some secret salutation you don’t even know yet. So what are you supposed to say?

In general, “Happy Holidays” is accepted as the broadest and most inclusive greeting at this time of year. If you know someone celebrates Christmas you can go with “Merry Christmas,” but ‘tis the season for interacting with strangers (selling to them, buying from them, bumping into them on your way out of Target).

3 Performance Review Examples You Need to See

Few tasks among a manager’s responsibilities stir up as many mixed feelings as writing performance reviews. We’ve scoured expert resources to bring you examples of how to communicate your company’s needs and encourage productivity without breaking morale.

It’s easy to extol an employee’s virtues, but things get tougher when you’re faced with assessing their challenges and keeping your feedback constructive.

Onomatopoeia

Boom! Crunch! Pop!

Onomato . . . what?

Hard to spell but easy to use, an onomatopoeia (ahn-uh-mat-uh-PEE-uh) is a word that sounds like what it means.

If you think for a minute, you can probably come up with lots of examples. Hiss, snip, thud, clonk . . . Comic books are a great place to look for onomatopoeias in action. Pow!

Or, try thinking about a barnyard. Most languages have onomatopoeic words for the sounds animals make.

Nouns

A noun is a word that names something: either a person, place, or thing. In a sentence, nouns can play the role of subject, direct object, indirect object, subject complement, object complement, appositive, or adjective.

Types of Nouns

Nouns form a large proportion of English vocabulary and they come in a wide variety of types. Nouns can name a person:

Albert Einstein

the president

my mother

a girl

What Are the Most Effective Communication Skills to Have?

The ability to communicate is a valuable asset. Good communicators make more money. Studies show that oral communication is one of the most important competencies for college grads entering the workforce. Successful entrepreneurs are more likely to be excellent communicators, and that’s no coincidence.

A family member of mine once had an amazing idea for a gadget. In fact, it was such a good idea that he worked on perfecting it until he was able to secure a U.S.

Grammarly Is Now on iOS and Android

Hey Android users! Since launching the Grammarly Keyboard for iOS, we’ve heard from lots of you wondering when the app would be available on Android. Well, first, we want to thank you for your patience. And second, we’re pleased to tell you that today’s the day! The Grammarly Keyboard is now available on both iOS and Android.

Life happens on the go. By 2018, 50 percent of workplace communication and collaboration will happen through mobile apps.

8 Honest Reasons You Didn’t Make It Past the First Interview

You breezed through the phone screening and your first interview went surprisingly well.

But weeks go by and you never hear back. If you do end up getting a rejection email, you’re left staring numbly at an auto-response with too many clichés and not a single explanation of why you didn’t make the cut.

And so, the vicious circle continues. How can you improve your interview game when no one is telling you what you’re doing wrong?

How to Write a Follow-Up Email After a Job Interview (with Samples)

You want this job! It’s a perfect fit for your skills and you know you’d rock it. You send out an impressive résumé and cover letter and you’re thrilled when you’re offered an interview. You rehearse answers to the questions you might be asked, and by the time you meet with the hiring manager, you’re able to dazzle her with your articulate and well-thought-out responses. You leave the interview knowing you’ve nailed it.

25 Smart Questions You Can Ask in an Interview

It’s the day of the big interview for your dream job. You’ve been prepping for weeks. You know the company in and out. You know why you’re the best candidate for the job. You’re ready to talk about your skills, weaknesses, ideas, plans, hopes, dreams, and favorite TV show.

And then they ask: any questions for us? And you’ve got nothing.

Don’t be that person. Acing an interview doesn’t just mean knowing all the answers to the questions that get thrown at you: it also involves having a good set of questions to ask them.